Refund policy

Refund Policy

Effective Date: August 1, 2026

At Disclosure Unit, we appreciate your support and strive to provide premium-quality products. Please review this policy carefully before placing an order.

All Sales Are Final

All sales are final. Once an order has been placed, it cannot be canceled, modified, refunded, or exchanged except where required by law or as expressly stated in this policy.

Customers are responsible for reviewing their order carefully before checkout, including product selection, size, color, billing information, shipping address, and contact information.

Order Processing

Orders begin processing shortly after they are placed. Because of our fulfillment process, cancellation or modification requests cannot be accommodated once an order has been submitted.

Returns

We do not accept returns for, including but not limited to:

Buyer's remorse
Change of mind
Incorrect size selected by the customer
Accidental purchases
Delays caused by the shipping carrier
Incorrect or incomplete shipping information provided by the customer
Refusal of delivery
Failure to claim or receive a package

Shipping Address Responsibility

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Disclosure Unit is not responsible for orders that cannot be delivered due to:

Incorrect, incomplete, or outdated addresses
Missing apartment, suite, unit, or building numbers
Address formatting errors
Failure to update an address before shipment
Any other customer-provided address error

If an order is returned to us because it was deemed undeliverable or marked by the shipping carrier as having an Insufficient Address, Invalid Address, Unable to Forward, Unclaimed, Refused, or any similar delivery exception, the following policy applies:

Shipping charges are non-refundable.
Customers may request that the order be reshipped after paying a reshipping fee, which covers the cost of a new shipping label and handling.
If Disclosure Unit determines, at its sole discretion, that a refund will be issued, the original shipping costs and any non-recoverable fulfillment expenses will be deducted from the refund.
Orders returned due to an address error provided by the customer are not eligible for a full refund.
Please note that after an order is reshipped, a refund can no longer be provided

If the customer believes the address submitted was correct and the package was returned due to a carrier issue, Disclosure Unit may, at its sole discretion, offer either:

Reshipment upon payment of the applicable reshipping fee; or
A refund of the purchase price excluding the original shipping costs and any non-recoverable fulfillment expenses.

Unclaimed Returned Orders

If we contact a customer regarding a returned package and receive no response within 48 hours of our initial notification, Disclosure Unit reserves the right to consider the matter abandoned.

After this period:

The order may be canceled.
The product may be returned to inventory for resale.
No refund, replacement, or future claim will be available unless otherwise required by law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery at disclosureunitt@gmail.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

If the issue is determined to be our responsibility, we will provide an appropriate resolution, which may include a replacement or refund at our discretion.

Lost or Stolen Packages

Once an order has been accepted by the shipping carrier, Disclosure Unit is not responsible for:

Shipping delays
Lost packages
Stolen packages
Delivery exceptions caused by the carrier

Customers should contact the shipping carrier directly regarding delivery-related issues. We will reasonably assist when possible but cannot guarantee carrier resolutions.